Return policy
When a return applies
- The mold is cracked, broken, has a failed spring, or a defect that makes it unusable.
- The wrong design or wrong size was delivered against your confirmed order.
- A pattern face or accessory described on the product page is missing.
Time limit
- Within 7 days of receiving the parcel.
- Please film the unboxing. An unboxing video lets us resolve any fault far more quickly.
Conditions
- The mold is intact and has not been used to press cakes.
- The box and all accessories are complete.
- Not applicable where a fault is reported after use and stems from impact damage or incorrect cleaning.
Who pays
- Our fault (wrong item, missing part, defect): Chourmas covers shipping both ways.
- You chose the wrong size or want a different design: you cover the return shipping.
How to proceed
- Call or message us on Zalo with your order code and a photo or video of the problem.
- We confirm and send return instructions within 24 hours.
- The replacement is dispatched as soon as we receive the returned item.
For any question about this policy, please contact Chourmas at 0377497286 (call or Zalo).